Dear readers,

In this second edition of the LHS News, we will discuss three main topics. Firstly, we will look at the key performance indicators (or KPIs); implementing KPIs is important for you as it can highlight the areas of improvement in your business support systems. Secondly, you will have the possibility to see our latest postpaid benchmark on the HP Integrity Server, focused on billing. And finally, we will present you LHS' view on the market status of pre-postpaid convergence.

My final word: congratulations to Cosmote Romania who has implemented BSCS and started to shake a little bit the Romanian market with innovative and aggressive offerings.
If you would like to discuss these topics further, do not hesitate to contact me, and enjoy reading.

Yours sincerely,

Arnaud Lassalle
Vice President Strategic Marketing and Communications