iX Collections

iX Collections is a highly flexible stand-alone debt management product designed to provide tailored cash flow management for communications providers.
iX Collections incorporates a state of the art workflow system that enables operators to manage flexible collections processes, bringing a long-term perspective and true customer focus to revenue management processes.

Dynamic Workflow Management
iX Collections dynamic workflows allow communications providers to define scheduled collections tasks with the capability to automatically react to external and customer events, such as payment promises, with greater flexibility and thus more customer satisfaction.

Flexible Action and Reaction
iX Collections allows operators to react to any kind of event reported in the system with the most appropriate collections tasks. Through a configurable Action Interface iX Collections can trigger multiple event responses, including SMS notices, customer calls, barring/ de-barring of services or handover to a collections agent.

Multi-Branding Support
iX Collections can be used to manage the revenue collection processes of multiple brands or companies with their specific workflow and collections policies thus supporting MVNE/ MVNO business partnerships.

Collector Management
iX Collections supports tasks assigned to external collection agents by providing information on collectibles and enabling the easy update of data recorded from customer contact.